Tealeaf Education:
Education Services are designed to empower Tealeaf users with the knowledge and experience to quickly become proficient with Tealeaf products and ensure that your team is consistently getting the maximum value from the Tealeaf solution.
Tealeaf offers a flexible and comprehensive curriculum of courses that can be delivered onsite at your office or at state-of-the-art public training facilities and will guarantee a pleasant but challenging training experience. Gain the value of hands-on classroom training while keeping your travel costs in check. Courses are offered to ensure the right education is provided to the right people at the right time. We can also work with you to formulate a customized training plan based on your users' needs and skill set.
Education Services approaches instruction using the most effective methods in software training. We have constructed a blended learning approach to accommodate different learning styles and preferences while getting you up to speed on Tealeaf quickly.
Course Information
cxImpact Basic Training
This introductory training course focuses on the tools within Tealeaf cxImpact for proactively managing your e-business and ensuring the highest quality customer experience. With immediate visibility into your online customers and the hidden problems impacting your business, you can detect, quantify, and quickly resolve issues that your online customers encounter.
The training provided in this course is tailored to introduce new users to Tealeaf on key features including the ability to visually replay customer sessions, searching to quickly find and isolate problems, and reporting based on real-time events to provide immediate awareness and insight. Real-world use cases are incorporated throughout the training to provide attendees hands-on experience.
Prerequisites: N/A
Duration: 1 Day
cxView Training
This introductory training course focuses on the tools within Tealeaf cxView to proactively manage your online channel and understand why customers complete or abandon online processes. By providing real-time awareness to key business performance indicators, as well as the ability to drill down from these metrics to understand the cause of business process abandonment, cxView exposes the cost of customer experience obstacles to your business.
The training provided in this course is tailored to provide Tealeaf users with knowledge to build real-time business process scorecards, define key performance indicators that impact your online transactions, and consolidate customer experience metrics and business process success/failure rates into executive dashboards. Real-world use cases are incorporated throughout the training to provide attendees hands-on experience.
Prerequisites: cxImpact Basic or equivalent experience
Duration: 1 Day
For more information on Education Services or to request training in your local area, send an email to education@tealeaf.com.
