New Survey Reveals Continued Consumer Intolerance with eCommerce Failures
The results of a newly released consumer survey commissioned by Tealeaf, and conducted by Harris Interactive® reveals waves of consumer frustration with issues they are encountering when using ecommerce websites.1) 42% of online consumers abandon or switch after experiencing online transaction issues
2) Another 52% experienced bad customer service at a contact center following an online issue, and subsequently stopped doing business with the company
Register below to receive:
— The Two Waves of Online Abandonment: 2007 Harris Interactive Survey of Online Customer Behavior, sponsored by Tealeaf.
— The eCommerce Failures Webcast Replay: Discover the impact of poor online customer experiences on business today.
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