Unprecedented Visibility for Proactive Ebusiness Management
Tealeaf cxView gives you the perspective to proactively manage your online channel and understand why customers complete or abandon online processes. By providing real-time awareness to key business performance indicators, as well as the ability to drill-down from these metrics to understand the causes of business-process abandonment, cxView exposes the cost of customer experience obstacles to your business. With this insight, you can optimize your site to improve the experience and increase customer success rates.
How it Works
cxView aggregates the rich, customer experience dataset of cxImpact and cxResults into executive-level dashboards, scorecards and reports. The powerful analytics of cxView enable executives to proactively monitor their most critical customer experience metrics, better understand customer behavior, and, ultimately, make more informed decisions about web site optimization efforts.
Key Benefits
- Proactively manage your ebusiness via instant awareness to your sites Key Performance Indicators (KPIs).
- Preserve and recover revenue by effectively identifying obstacles that affect site success rates.
- Align business and IT—properly prioritize web site issues for remediation based on business impact.
Feature Highlights
- Real-time, executive dashboards display customer experience metrics and business-process success/failure rates.
- Real-time, business process and KPI scorecards automatically grade the health of online processes against your defined business goals.
- Scenario Impact Analysis quantifies the impact of customer experience issues on customer completions, success rates, and revenues.
- Scheduled, HTML email reports can be delivered daily, weekly, or monthly.
For more information, download the Tealeaf cxView datasheet.
