Complete Records of Customer Interactions for Dispute Resolution, Fraud Investigations, Audit and Compliance
Tealeaf cxVerify preserves a complete and permanent record of all customer online interactions and transactions on your web site. It offers a flexible way to retrieve and replay complete customer sessions — exactly what customers viewed in their web browser and what specific actions they took on each page — even if they took place months or years ago. With this essential documentation, your company can effectively resolve customer disputes, efficiently investigate fraud, and streamline audit and compliance efforts.
How it Works
Tealeaf cxVerify is a Windows-based utility that extracts selected sessions from your Tealeaf CX datastore and archives them in a convenient and secure file format.
Key Benefits
- Facilitate quick, effective resolution of customer disputes through documentation of online interactions.
- Provide comprehensive, long-term data for ongoing analysis of potential fraud and online security violations.
- Extend records and compliance management to online applications by establishing a context-inclusive, document-of-record for online interactions.
- Meet regulatory requirements with transaction reporting and archiving of all information involved in online securities transactions.
Feature Highlights
- Advanced archiving options (with support for Web 2.0 applications) for alignment with corporate retention policies.
- Session-specific metadata and categorization for search and electronic discovery.
- Digitally-signed archived sessions for non-repudiation.
- Seamless integration with your document and records management systems via a standards-based archive format.
- The ability to visually replay embedded sessions of exactly what customers viewed in their web browser and the specific actions they took on each page.
For more information, download the Tealeaf cxVerify datasheet.
