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Bluefly Focuses on the Customer Experience Where It Counts CIO.com, November 23, 2009 |
2009 Recent
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Bluefly Focuses on the Customer Experience Where It Counts CIO.com, November 23, 2009 |
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Web retailers’ challenge: closing the sale The Boston Globe, October 12, 2009 |
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Closing the Deal at the Virtual Checkout Counter by Claire Cain Miller New York Times, October 11, 2009 |
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The Dish on Online Consumer Behavior by Christopher Musico Destination CRM Blog, October 8, 2009 |
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Online Shopping a ‘Work in Progress,’ says report by Bill Yackey Retail Customer Experience, October 8, 2009 |
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Online Consumer Behavior Improves, but Still Needs Work by Mila D'Antonio 1to1 Media, October 7, 2009 |
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Tealeaf: 80% report problems with online shopping, many tell their friends by Tom Foremski ZD Net, October 6, 2009 |
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Tealeaf Survey: Online Shopping Jumps But 80% Report Problems And Many Share Them With Friends Silicon Valley Watcher, October 6, 2009 |
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Web shoppers are complaining more to online peers, less to retailers Internet Retailer, October 6, 2009 |
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Report: Online Shopping Still ‘Work in Progress’ San Francisco Business Times, October 6, 2009 |
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Report: Online shopping still ‘work in progress’ Houston Business Journal, October 6, 2009 |
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Glitches with Online Transactions, While Fewer, Still Pose Issues Digital Transactions, October 6, 2009 |
