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The Boston Globe Bluefly Focuses on the Customer Experience Where It Counts
CIO.com, November 23, 2009

2009 Recent

The Boston Globe Bluefly Focuses on the Customer Experience Where It Counts
CIO.com, November 23, 2009
The Boston Globe Web retailers’ challenge: closing the sale
The Boston Globe, October 12, 2009
New York Times Closing the Deal at the Virtual Checkout Counter
by Claire Cain Miller
New York Times, October 11, 2009
Destination CRM Blog The Dish on Online Consumer Behavior
by Christopher Musico
Destination CRM Blog, October 8, 2009
1to1 Media Online Shopping a ‘Work in Progress,’ says report
by Bill Yackey
Retail Customer Experience, October 8, 2009
1to1 Media Online Consumer Behavior Improves, but Still Needs Work
by Mila D'Antonio
1to1 Media, October 7, 2009
ZD Net Tealeaf: 80% report problems with online shopping, many tell their friends
by Tom Foremski
ZD Net, October 6, 2009
Silicon Valley Watcher Tealeaf Survey: Online Shopping Jumps But 80% Report Problems And Many Share Them With Friends
Silicon Valley Watcher, October 6, 2009
Internet Retailer Web shoppers are complaining more to online peers, less to retailers
Internet Retailer, October 6, 2009
San Francisco Business Times Report: Online Shopping Still ‘Work in Progress’
San Francisco Business Times, October 6, 2009
Houston Business Journal Report: Online shopping still ‘work in progress’
Houston Business Journal, October 6, 2009
Digital Transactions Glitches with Online Transactions, While Fewer, Still Pose Issues
Digital Transactions, October 6, 2009
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New York Times Article
Closing the Deal at the Virtual Checkout Counter