Tealeaf in the News
Read what the media is saying about Tealeaf and its Customer Experience Management solutions.
2010
- Chain Store Age - July 6, 2010
- Bluefly.com Invests in Customer Satisfaction - By Samantha Murphy
- MarketingWeek - June 24, 2010
- Using a website as a proactive sales tool
- Network World - May 20, 2010
- Tealeaf upgrades its web experience software - By Maxwell Cooter
- Destination CRM - May 16, 2010
- Tealeaf Introduces New CEM Capabilities - By Juan Martinez
- Apparel - April 30, 2010
- Tealeaf Announces Real-Time Customer Experience Management System
- Insurance Networking News - April 29, 2010
- Tealeaf Sprouts Product Update - By Lori Finkel
- Internet Retailer, April 26, 2010
- Tealeaf 8 analyzes in real time why online shoppers stop shopping
- Call Centre Clinic, March 5, 2010
- UK's leading online betting website invests in Tealeaf's Online Customer Experience solution to provide visibility of its web and mobile channels
- Marketing Week, February 22, 2010
- Tealeaf enhances Sky customer experience
- Net Imperative, January 27, 2010
- Direct Ferries deploys Tealeaf to increase conversions
- Travolution, January 20, 2010
- Exclusive: Tealeaf to track Direct Ferries' customers
2009
- CIO.com, November 23, 2009
- Bluefly Focuses on the Customer Experience Where It Counts
- The Boston Globe, October 12, 2009
- Web retailers’ challenge: closing the sale
- New York Times, October 11, 2009
- Closing the Deal at the Virtual Checkout Counter - By Claire Cain Miller
- Destination CRM Blog, October 8, 2009
- The Dish on Online Consumer Behavior - By Christopher Musico
- Retail Customer Experience, October 8, 2009
- Online Shopping a ‘Work in Progress,’ says report - By Bill Yackey
- 1to1 Media, October 7, 2009
- Online Consumer Behavior Improves, but Still Needs Work - By Mila D'Antonio
- ZD Net, October 6, 2009
- Tealeaf: 80% report problems with online shopping, many tell their friends - By Tom Foremski
- Silicon Valley Watcher, October 6, 2009
- Tealeaf Survey: Online Shopping Jumps But 80% Report Problems And Many Share Them With Friends
- Internet Retailer, October 6, 2009
- Web shoppers are complaining more to online peers, less to retailers
- San Francisco Business Times, October 6, 2009
- Report: Online Shopping Still ‘Work in Progress’
- Houston Business Journal, October 6, 2009
- Report: Online shopping still ‘work in progress’
- Digital Transactions, October 6, 2009
- Glitches with Online Transactions, While Fewer, Still Pose Issues
- CIO.com, November 23, 2009
- Bluefly Focuses on the Customer Experience Where It Counts
- The Boston Globe, October 12, 2009
- Web retailers’ challenge: closing the sale
- New York Times, October 11, 2009
- Closing the Deal at the Virtual Checkout Counter - By Claire Cain Miller
- Destination CRM Blog, October 8, 2009
- The Dish on Online Consumer Behavior - By Christopher Musico
- Retail Customer Experience, October 8, 2009
- Online Shopping a ‘Work in Progress,’ says report - By Bill Yackey
- 1to1 Media, October 7, 2009
- Online Consumer Behavior Improves, but Still Needs Work - By Mila D'Antonio
- ZD Net, October 6, 2009
- Tealeaf: 80% report problems with online shopping, many tell their friends - By Tom Foremski
- Silicon Valley Watcher, October 6, 2009
- Tealeaf Survey: Online Shopping Jumps But 80% Report Problems And Many Share Them With Friends
- Internet Retailer, October 6, 2009
- Web shoppers are complaining more to online peers, less to retailers
- San Francisco Business Times, October 6, 2009
- Report: Online Shopping Still ‘Work in Progress’
- Houston Business Journal, October 6, 2009
- Report: Online shopping still ‘work in progress’
- Digital Transactions, October 6, 2009
- Glitches with Online Transactions, While Fewer, Still Pose Issues
- Computing - August 21, 2009
- Kwik Fit aims to show you can get better on the web - By Nicola Brittain
- A customer experience management solution affords this online retailer the ability to determine the qualitative details of customer sessions on its website.
Integrated Solutions For Retailers, June/July, 2009 
- Improve Your Customers' Online Experience
- A Greener Path to Profitability
Electronic Retailer Magazine - June, 2009 
- Channel Crossing: Green Marketing
- DestinationCRM.com - May 1, 2009
- In More Ways Than One - Companies recklessly adding new channels for service outreach risk damaging the customer experience - By Christopher Musico
- Computing - April, 2009
- BSkyB dishes out new web tools to customers - By Angelica Mari
- CXO Europe - March, 2009
- Hidden Benefits
- Call Centre Clinic - March, 2009
- UK: Tealeaf proves LV= treats customers fairly
- Data Strategy - February, 2009
- Experience matters
2008
- Forbes.com - December 3, 2008
- Cyber Shoppers Complain
- ClickZ - December 3, 2008
- Into the Pits: Time for an E-Marketing Tune-Up - By Dave Evans
- ITBusinessEdge - November 27, 2008
- Online Buyers Turn on Poorly Integrated Shops - By Loraine Lawson
- Netimperative - November 27, 2008
- Slowing sales focuses the mind for e-tailers
- ECommerce-Guide.com - November 26, 2008
- Tealeaf Offers Insight to Mobile Customer Behavior - By Vangie Beal
- DestinationCRM.com - November 21, 2008
- Putting Customer Experience in Your Pocket - By Christopher Musico
- Mobile Marketing Magazine - November 20, 2008
- Tealeaf Enables Mobile Session Replay
- Wall Street & Technology - November 18, 2008
- Tealeaf Rolls Out Software for Mobile-Device-to-Web Session Replays - By Penny Crosman
- Financial Times - November 7, 2008
- Customer experience is key in protecting online holiday sales - By Rebecca Ward, chairman and chief executive of Tealeaf
- Marketing Productivity Blog - October 16, 2008
- See Ya @ eMetrics - By Jim Novo
- Apparel Magazine - October 6, 2008
- Charming Shoppes Gets the Bugs Out - By Thomas J. Ryan
- Manufacturing Business & Technology - October 1, 2008
- New takes on emerging software - By Roberto Michel
- 1to1 Media - September 24, 2008
- Online Issues Still Pervade - By Mila D'Antonio
- Travolution - September 23, 2008
- Question mark over super-functionality on travel sites - By Linda Fox
- BizReport - September 23, 2008
- $57 billion lost to site abandonment - By Helen Leggatt
- ComputerWeekly.com - September 22, 2008
- UK shoppers take a tough line on poor website performance - By Antony Savvas
- VNUnet.com - September 22, 2008
- Online retailers failing on customer service - By Phil Muncaster
- Netimperative - September 22, 2008
- Online transactions 'failing UK customers'
- The Inquirer - September 22, 2008
- Interweb is a pit of shoddy customer service
- By Bob Thompson
Customer Think - September 19, 2008 
- Blind Spots in Your Online Customer Experience - By Emma Hughes
- Bluhalo - September 18, 2008
- E-commerce 'the way forward in economic slump'
- TMCnet - September 18, 2008
- Study Shows Contact Centers Not Properly Aligned with Websites - By Susan J. Campbell
- InsideCRM - September, 2008
- The scary numbers around Web self-service satisfaction - By Chris Bucholtz
- SFGate.com - September 18, 2008
- Online shopping still problematic for consumers - By Ryan Kim
- Internet Retailer - September 17, 2008
- Navigation is top complaint about e-commerce sites, survey finds
- Forbes.com - September 16, 2008
- Missed Sales - By Mary Jane Irwin
- internetnews.com - September 16, 2008
- Online Shoppers in Search of Better Service - By Kenneth Corbin
- WebProNews - September 16, 2008
- Online Shoppers Expect Better Service - By Mike Sachoff
- ZDNet - September 16, 2008
- What Makes Shoppers click "Buy" or "Bye"? - By Sam Diaz
- Insurance & Technology - September 2, 2008
- Insurers Shift To Customer-focused Predictive Analytics Technologies - By Nathan Conz
- Customer Strategy - September 1, 2008
- Play fair: The importance of treating customers with respect
- Computing - July 23, 2008
- Kwik Fit insurance tracks online fraudsters - By Ambrose McNevin
- ITPRO - July 23, 2008
- Kwik Fit protects, monitors web experience - By Miya Knights
- InsuranceNetworking.com - July 1, 2008
- Measuring Satisfaction: Who, What, Why, How - By Carrie Burns
- redOrbit - May 31, 2008
- Helping Buyers Round the Maze - By Mike Fletcher
- Wireless Week - May 20, 2008
- Your Customer Is Not Your Diagnostic Tool - By Geoff Galat
- Internet Retailing - May, 2008
- Sales through service
- CXO - May, 2008
- Revamping your customers' online experience - By Geoff Galat
- CXO - May, 2008
- The two waves of online abandonment - By Geoff Galat
- DestinationCRM.com - May 8, 2008
- Tealeaf Soaks Up Online Customer Experience - By Marshall Lager
- Web Analytics World - May 7, 2008
- Tealeaf Introduces cxResults - Advanced Customer Behavior Analysis - By Manoj Jasra
- DMNews - May 6, 2008
- Tealeaf adds to customer analytics offerings - By Lauren Bell
- Inside CRM - May 6, 2008
- Tealeaf: reading the full online customer experience - By Chris Bucholtz
- ECommerce-Guide.com - May 6, 2008
- Tealeaf Offers Insight to Buyer Behavior - By Michelle Megna
- Wall Street Journal - April 15, 2008
- Web Sites Want You to Stick Around - By Mylene Mangalindan
- Internet Retailer - March 27, 2008
- Retailers strive for better customer experience, study says
- DestinationCRM.com - March 25, 2008
- Want Customer Loyalty? Improve Customer Experience First. - By Christopher Musico
- NMA - February 21, 2008
- Rightmove to add local content to mapping site
- Multichannel Merchant - February 13, 2008
- Live From eTail: Six Steps to Improve Site Service - By Tim Parry
- Internet Retailer - February 5, 2008
- How online retailers make sure their door is always open with the lights on
- Internet Retailing - January, 2008
- Nine out of ten users think your site is broken
- CXO - January, 2008
- Your customer is not your diagnostic tool - By Geoff Galat
- IT Week - January 14, 2008
- How to strengthen customer bonds
2007
- InsuranceNetworking.com - December 2007
- Consumers Will Abandon Problematic Web Sites
- MarketingWeek - November 29, 2007
- Avoiding style over substance
- ClickZ - November 20, 2007
- Declining Conversion Rates - By Jason Burby
- MSNBC - November 7, 2007
- Consumers are fed up with e-commerce sites - By Herb Weisbaum
- Silicon.com - November 5, 2007
- Online shoppers get savvy in run-up to Xmas - By Julian Goldsmith
- vnunet.com - November 5, 2007
- UK e-Commerce Still Causing Headaches - By Ian Williams
- Wall Street Journal Online - September 24, 2007
- E-Commerce Ain't Easy - By Ben Worthen
- eMarketing and Commerce - September 2007
- Consumers Frustrated With e-Commerce Problems - By Melissa Campanelli
- Travel Technology Update - September 25, 2007
- Seeing customer experiences through customers’ eyes
- Reuters - September 17, 2007
- Web glitches, bad service cost firms online sales - By Nicole Maestri
- Computerworld - September 17, 2007
- Consumers unhappy with e-commerce experiences - By Linda Rosencrance
- Web Analytics World - September 17, 2007
- 90% Unhappy with Online Transactions — Survey by Tealeaf - By Manoj Jasra
- Retail Merchandiser - July/August, 2007
- Getting a Clue: You have problems online that you don't even hear about. Here's how to find them — and fix them.
- MyCustomer.com - August 8, 2007
- How to create a great online customer experience - By Neil Davey
- Online Marketing with RSS Ray - August 1, 2007
- Tealeaf: Web Analytics for eCommerce Sellers - Understanding the Online Customer - By RSS Ray(Podcast)
- IT Director - July 12, 2007
- Tealeaf: making the web work - By David Norris, Senior Analyst, Bloor Research
- Stores - June, 2007
- Red Flags at Bluefly - By Rebecca Logan
- CustomerThink - June 18, 2007
- Sifting Through Online Data Can Change Your Fortunes: A Conversation With Tealeaf's Geoff Galat - Inside Scoop with Bob Thompson
- Information Week - June 15, 2007
- Dating Service eHarmony Taps Software For Help With Relationships - By Mary Hayes Weier
- TechNewsWorld - June 14, 2007
- Tealeaf Puts Customer View on Agents' Desktops - By Kimberly Hill
- DestinationCRM.com - June 11, 2007
- Tealeaf Broadens Its Offerings - By Marshall Lager
- CIO UK - June 06, 2007
- TUI Gets Online Analytics - By Miya Knights
- ComputerWeekly.com - June 5, 2007
- Travel agent turns more lookers into bookers on website - By Antony Savvas
- Travolution - June 5, 2007
- Thomson brings in Tealeaf for user monitoring
- Breaking Travel News - June 4, 2007
- TUI looks to boost bookings
- Computerworld UK - June 4, 2007
- Thomson Holidays uses web analytics to help online bookings take flight - By Tash Shifrin
- Entrepreneur.com - May, 2007
- Seize the Day - Launching a deal-a-day site could be a boon to your business. - By Melissa Campanelli
- Marketing Week - May 24, 2007
- Proceed to checkout or log out? - By Martin Croft
- 1 to 1 Media - March 19, 2007
- Musicians Find a Friend Online - By Larry Dobrow
- MyCustomer.com - March 19, 2007
- Reducing online customer complexity - By Louise Druce
- dmNews - March 15, 2007
- TeaLeaf launches TeaLeaf cxView - By Melissa Campanelli
- E-Commerce Times - March 8, 2007
- Your Customer Is Not Your Diagnostic Tool - By Geoff Galat
- InternetNews.com - March 7, 2007
- Tealeaf Advances 'Customer Experience Management' - By David Needle
- Intelligent Enterprise - March 5, 2007
- Tealeaf Upgrades Online Customer Analytics Platform - By Antone Gonsalves
- Network World - March 5, 2007
- Tealeaf debuts customer experience dashboard - By Denise Dubie
- Destination CRM - March 5, 2007
- Tealeaf Brews a Hot Mug of CEM - By Marshall Lager
- Computerworld - March 5, 2007
- Learn why consumers do what they do...
- Network World - February 19, 2007
- 10 best products for next-gen network infrastructures - By Joanne Cummings — 7. Tealeaf Technology's Tealeaf CX
- dmNews - January 11, 2007
- Musician's Friend picks Tealeaf for visibility into the customer experience - By Melissa Campanelli
- Internet Retailer - January 10, 2007
- Tealeaf Enables Musician's Friend to Make Customer Experience Strike the Right Chord
- Chain Store Age: Retail Technology Quarterly - January, 2007
- A Sound On-Line Experience
2006
- Information Week - December 4, 2006
- Opening Holiday Weeks Show Uptime Isn't Easy For Online Retailers - By Mary Hayes Weier
- Internet Retailer - November 7, 2006
- TeaLeaf CX Implemented by Website of the Nation's Largest Retailer
- Intelligent Enterprise - November 1, 2006
- Dashboard: Online Failures Impact Loyalty Offline - By Penny Crosman
- Insurance &Technology - October 31, 2006
- Tracking Trouble - By Maria Woehr
- Financial Times - October 18, 2006
- Capturing the skills of a market trader - By Jenny Luesby
- Business Insurance: Industry Focus - October 16, 2006
- First Word: Demands high for online delivery
- Reuters - October 2, 2006
- State Auto Selects TeaLeaf to Ensure Optimal Agent Portal Usability and Effectiveness
- Car Insurance.com - October 1, 2006
- State Auto Selects TeaLeaf to Ensure Optimal Agent Portal Usability and Effectiveness
- TechNewsWorld - September 27, 2006
- Brands Marred by Poor Online Transactions
- E-Commerce Times - September 27, 2006
- Survey: Brands Marred by Poor Online Transactions - By John P. Mello Jr.
- Women's Wear Daily - September 26, 2006
- Retail Site Errors Create $9B Risk
- SAP INFO - September 26, 2006
- Transaction Failures Can Cause "Irreparable Harm"
- Internet Retailer - September 26, 2006
- Poor performance means lost sales and opportunity, new study says
- dmNews - September 26, 2006
- Survey: Online Transaction Issues Can Have Negative Effect - By Melissa Campanelli
- iTnews - September 26, 2006
- Online transaction problems send customers elsewhere
- EyeForTravel - September 26, 2006
- Assessing the impact of online transaction failures
- HotelMarketing.com - September 26, 2006
- Online transaction issues undermine consumer confidence
- Insurance & Technology - Septemeber 25, 2006
- Study: Online Transaction Gaffes Push Users Into Rivals' Arms
- eWeek - Septemeber 25, 2006
- Survey: Transaction Failures Hurt E-Business - By Scott Ferguson
- Information Week - September 25, 2006
- Poll: Online Transaction Gaffes Push Users Into Rivals' Arms - By K.C. Jones
- Digital Transactions - September 25, 2006
- Tab for E-Commerce Glitches Could Be $60 Billion by 2010
- Optimize Magazine - September 2006
- Site Is Just What The Doctors Ordered - By Paula Klein
- Intelligent Enterprise - July 1, 2006
- Keeping Web Visitors Happy - By Penny Crosman
- eWeek - June 19, 2006
- Excellence Awards 6 Winners, Finalists Show Innovation Up and Down IT Stack
- Computerworld - June 12, 2006
- Taking the user view with real-time monitoring tools - By Drew Robb
- eWeek - June 12, 2006
- SOA Still Gaining Momentum - By Peter Coffee
- Information Week - June 2, 2006
- TeaLeaf Upgrades Its Software For Recording Web Site User Sessions - By Rick Whiting
- Destination CRM - June, 2006
- E-commerce Best Practices Make Perfect - By Marshall Lager
- Network World - May 31, 2006
- TeaLeaf manages the online customer experience - By Denise Dubie
- Internet Retailer - May 30, 2006
- TeaLeaf Takes Online Customer Experience Management to a New Level with TeaLeaf CX
- Destination CRM - May 30, 2006
- A Fresh Pot of Insight - By Jessica Serbor
- USA Today - April 4, 2006
- Top online transaction trouble
- eWeek - March 31, 2006
- Sixth Annual eWEEK Excellence Awards Finalists - By Debra Donston
- CRM.com - February 1, 2006
- Tracking Customer Behavior
- Internet Retailer - February, 2006
- Beyond the Numbers
- CIO Today - January 6, 2006
- E-Business: Gripes of the Web Shopper
- By Karen E. Klein
Business Week - January 5, 2006 
- Gripes of the Web Shopper
- Bank Technology News - January, 2006
- User Glitches: Studying 'Intent' Is Rx For Service Pains - By Glen Fest
2005
- Insurance &Technology - December 23, 2005
- Eliminating Errors - By Phil Britt
- Investors.com - December 7, 2005
- As Online Sales Surge, Glitches Still Frustrating Many Shoppers - By Pete Barlas
- Optimize Magazine - December 2005
- E-Services Still Miss The Mark - By Paula Klein
- Enterprise IT Planet - November 28, 2005
- Online Shoppers Wary of Online Shopping
- CRM Today - November 28, 2005
- 89% of Online Consumers Experience Transaction Problems
- InternetNews.com - November 25, 2005
- Online Shoppers Wary of Online Shopping - By Tim Gray
- Internet Retailer - November 23, 2005
- 89% of online consumers experience transaction problems, survey says
- DM News - November 21, 2005
- Online Exclusive: Online Shoppers More Demanding Than Ever - By Chris Winfield
- TechWhack - November 15, 2005
- E-Commerce: 90% of online shoppers frustrated
- Information Week - November 14, 2005
- Nine In Ten Online Shoppers Frustrated: Survey - By K.C. Jones
- eWeek - November 14, 2005
- Web App Failures Don't Take Holidays - By Peter Coffee
- Bank Systems &Technology - November 1, 2005
- One-Stop Banking: New technology reinvigorates the concept of the financial services hub - By Deena M. Amato-McCoy
- STORES Magazine - September 2005
- Playback Pinpoints Problem Pages (1.6MB PDF) - By Shawn Nelson
- Retail Systems / Top of the Net - August 22, 2005
- ShopNBC.com Boosts Online Conversion Rates
- E-Commerce Times - August 12, 2005
- Taking a Holistic Approach to the Online Customer Experience - By Geoff Galat
- eWeek - August 8, 2005
- The Knowledge 'Trek' - By Peter Coffee
- Application Development Trends - July 11, 2005
- ShopNBC Reads the Performance TeaLeaf - By Kathleen Ohlson
- Internet Retailer - June 30, 2005
- Why ShopNBC.com monitors site performance in multiple dimensions
- Always On - June 20, 2005
- Even Self-Service Requires Service
- Bank Systems &Technology - June 1, 2005
- Through the Looking Glass - By Phil Britt
- Internet Retailer - April 25, 2005
- Talbots Taps TeaLeaf RealiTea for Real-Time Visibility into Online Customer Experience
- Retail Systems / Top of the Net - April 18, 2005
- Circuit City Revamps Online Efforts
- American Banker - April 1, 2005
- TeaLeaf Software Tracks Wells Portal - By Steve Bills
- Network Computing - March 3, 2005
- Network Monitoring - Application Switches; Web Application Delivery - By Patricia Thomas
- Information Week - February 10, 2005
- TeaLeaf Helps Tower Records Improve Online Experience - By Laurie Sullivan
- eWeek - February 10, 2005
- Tower Records Tunes Its Site - By Evan Schuman
- Network World Fusion - February 7, 2005
- Application optimization - By Denise Dubie
- eWeek - February 7, 2005
- New Tools Keep Online Apps in Line - By Paula Musich
- Network World Fusion - February 7, 2005
- TeaLeaf strengthening apps management
- Sarbanes-Oxley Compliance Journal - February 2, 2005
- TeaLeaf offers Deep View of Online Experience
- Internet Retailer - February 1, 2005
- Web application management platform tracks how customer sessions go awry
- Computerworld - January 31, 2005
- An Eye on Your Apps
2004
- Light Reading - December 1, 2004
- Spirent Teams With TeaLeaf
- Information Week - October 18, 2004
- Wells Fargo Gets Closer To Customers - By Steven Marlin
- Network World Fusion - August 2, 2004
- A strong dose of RealiTea - By Thomas Powell
- Optimize Magazine - August 2004
- Real Time Information Blows In - By Paul Klein
- Windows &.Net Magazine - July 2004
- Ensure Problem-Free Web Transactions
- Retail Systems Alert Group - June 28, 2004
- Tower Records Tops the Charts with Customer Satisfaction
- Internet Retailer - June 17, 2004
- TeaLeaf's RealiTea software keeps apps humming at MarthaStewart.com
- Baseline Magazine - June 8, 2004
- Quixtar: Cleaning Up - By Kim S. Nash
- CIO Insight - June 1, 2004
- Self-Service: Help Yourself - By Laura Rich
- Finextra News - May 20, 2004
- Wells Fargo upgrades corporate Internet banking service
- STORES Magazine - March 2004
- Seeing Transactions Through E-Shoppers' Eyes (297kb PDF) - By Jennifer Korolishin
- Internet Retailer - March, 2004
- Metamorphosis: How the web turns the call center into the contact center - By Kurt Peters
- Computerworld - February 26, 2004
- How to avoid Web application pitfalls
- Internet Retailer - February, 2004
- 10 Ways to Boost Site Performance - By Mark Brohan
- E-Commerce Times - February 3, 2004
- What Web Performance Metrics Really Mean - By Alison Diana
- Application Development Trends - January 1, 2004
- Brave new performance management world - User Story: EBSCO - By Rich Seeley
